Shipping policy
Last updated: August 11, 2025
We ship worldwide from our U.S. fulfillment center, ensuring fast and reliable delivery wherever you are. Below you’ll find our shipping rates, free shipping thresholds, estimated delivery times, and important information about duties and taxes.
Processing Time
We process and ship all orders within 1–2 business days (excluding weekends and holidays).
Once your order is on its way, you’ll receive a tracking link via email so you can follow its journey to your door.
Shipping Rates & Delivery Estimates
Note: Delivery times are estimates and may vary slightly based on your location, courier capacity, and customs clearance.
Duties & Taxes
All orders are shipped Delivered Duties Unpaid (DDU).
This means that any local duties, VAT, or taxes will be collected by your local customs office and are the responsibility of the customer.
If Your Order Hasn’t Arrived
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Click your tracking link from the shipping confirmation email.
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Contact your local courier with your tracking number.
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If you need more help, email us at healthy@hello100.com with your order number.
Order Modification
After placing your oder, you have a 7 minute window to contact us to make any changes to your ordered products. However, we're unable to change the shipping address, therefore please double-check your shipping address before placing the order.
Returns
For information on returning a product or requesting a refund, please see our Return & Refund Policy.